Support Center

Everything you need to know about our verification process. Our goal is to make online interactions safe for everyone.

Frequently Asked Questions

How long does the verification take?

The process is near-instant. Once the other person clicks the link, they complete a 90-second automated check. The result report is emailed to you immediately after they finish.

Is my data shared with the other person?

No. Privacy is our core priority. We only share the final status and legal name with the person who requested the check. Your ID photos, address, and biometric data are never shared and are purged after processing.

What if the person refuses to verify?

If a person refuses to verify their identity before a high-value trade or a personal meeting, it is a significant red flag. While we cannot force them to verify, the refusal itself provides you with the information needed to stay safe.

What IDs are supported?

Our infrastructure, powered by Didit, supports passports, driver's licenses, residence permits, and national IDs from over 190 countries worldwide.

Send a Message

Have a specific question? We typically respond within 24 hours.